q98win Privacy Policy

q98win ("we", "us", "our", "the Platform") is an online casino and sports betting platform operated at q98win.net, designed and built for Pakistani players. q98win acts as the data controller in respect of the personal information collected from all registered Members ("you", "your") and visitors to the q98win platform.

As data controller, q98win determines the purposes for which and the means by which personal data is processed. This Privacy Policy applies to all personal information collected through the q98win website, any associated mobile-optimised interface, customer support communications, and any other interaction you have with q98win's services.

q98win collects personal information in several categories, depending on the nature of your interaction with the Platform. The following table summarises the categories of personal data collected and the primary reasons for collection:

q98win does not collect special category personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) as part of standard account operations, except where legally required for responsible gaming interventions or regulatory compliance and with appropriate safeguards applied.

q98win collects personal data through the following channels and mechanisms:

• Account registration forms — where you provide your name, mobile number, date of birth, and other required details.
• KYC verification submissions — CNIC images, passport copies, or other identity documents you upload to satisfy verification requirements.
• Payment transactions — information generated when you deposit via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or other supported Pakistani payment methods.
• Customer support interactions — information you provide when contacting q98win's support team via live chat, email, or any other supported channel.

• Platform usage data — bets placed, games opened, session durations, and navigation patterns collected automatically as you use the q98win platform.
• Technical data — IP addresses, device identifiers, browser type, and connection information collected via server logs and session management systems.
• Cookies and similar technologies — as described in Section 7 of this Policy.

• Identity verification service providers — who confirm the validity of identity documents submitted during KYC.
• Payment processors — who confirm transaction status and provide fraud-related signals.
• Fraud and AML screening databases — where required for regulatory compliance.

q98win processes your personal data for the following clearly defined purposes:

• Account Management: Creating and maintaining your q98win account, processing your q98win login credentials, managing your PKR wallet balance, and providing access to all platform features.
• Identity Verification (KYC): Confirming the identity and age of registered Members in compliance with anti-money-laundering regulations and q98win's 21+ age restriction policy.
• Payment Processing: Processing deposits and withdrawal requests via JazzCash, EasyPaisa, and other supported Pakistani payment methods, and maintaining accurate financial records.
• Fraud Prevention and Security: Detecting and preventing fraudulent activity, account takeover attempts, bonus abuse, collusion, money laundering, and other prohibited activities.
• Regulatory Compliance: Satisfying obligations under applicable gaming regulations, anti-money-laundering legislation, and other legal requirements applicable to q98win's operations.
• Responsible Gaming: Monitoring gaming behaviour to identify patterns that may indicate problem gambling, applying responsible gaming limits where necessary, and responding to self-exclusion requests.
• Customer Support: Responding to queries, resolving disputes, processing complaints, and maintaining records of support interactions for quality assurance.
• Platform Improvement: Analysing aggregated usage data to improve the q98win platform, identify technical issues, and enhance the player experience.
• Marketing Communications: Sending promotional offers, bonus alerts, and platform updates to Members who have not opted out of marketing communications, in accordance with their stated preferences.

q98win processes personal data on one or more of the following legal bases depending on the specific processing activity:

• Contractual Necessity: Processing is necessary to perform the contract constituted by q98win's Terms & Conditions — including account management, payment processing, and service delivery.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including KYC/AML obligations, age verification requirements, and gaming licence conditions.
• Legitimate Interests: Processing is in the legitimate interests of q98win and not overridden by your interests — including fraud prevention, platform security, responsible gaming monitoring, and business analytics.
• Consent: Where you have provided explicit consent — primarily for direct marketing communications — and which you may withdraw at any time by contacting q98win support or adjusting your account communication preferences.

q98win does not sell, rent, or trade your personal data to third parties for their independent commercial use. We share personal data with external parties only in the following limited and controlled circumstances:

q98win engages third-party service providers who process personal data on our behalf and under our instruction for the following functions: payment processing (JazzCash, EasyPaisa, and banking partners), identity verification and KYC services, game software providers (whose RNG-certified engines power q98win's casino games), cloud infrastructure and hosting providers, customer support technology platforms, and fraud detection services. All service providers operate under written data processing agreements that prohibit the use of your data for any purpose beyond the service being provided to q98win.

q98win will disclose personal data to governmental authorities, law enforcement agencies, financial intelligence units, or regulatory bodies where required to do so by applicable law, court order, or regulatory requirement. Such disclosures are made only to the extent required by the relevant legal obligation and with appropriate safeguards where possible.

q98win uses cookies and similar tracking technologies to operate the platform, maintain your login session, detect fraud, and understand how Members interact with the platform. The following categories of cookies are used by q98win:

• Strictly Necessary Cookies: Essential for the platform to function. These include session cookies that keep you logged in to your q98win account, security tokens, and load-balancing cookies. These cannot be disabled without preventing the platform from operating correctly.
• Functional Cookies: Remember your preferences — such as language settings, last visited game category, or preferred deposit method — so that you do not need to re-configure them at each login.
• Analytics Cookies: Collect aggregated, anonymised data about how Members navigate the q98win platform — which game categories are most visited, where users drop off during onboarding, and how long sessions last. This data is used exclusively to improve the platform and is not used to identify individual users.
• Security Cookies: Used in q98win's fraud detection systems to identify unusual device patterns, multiple account registrations from the same device, and suspicious login activity.

Most browsers allow you to control cookies through their settings menus. Disabling cookies may impair the functionality of the q98win platform — in particular, disabling strictly necessary cookies will prevent you from logging in to your account.

q98win retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, subject to the following retention principles:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Where data is anonymised rather than deleted, it may be retained indefinitely in aggregate form for statistical analysis and platform improvement purposes.

Subject to applicable law and the legitimate interests of q98win in maintaining regulatory compliance and platform security, you have the following rights in respect of your personal data held by q98win:

q98win is strictly a platform for adults aged 21 years and above. q98win does not knowingly collect personal data from individuals under the age of 21. If q98win becomes aware that personal data has been collected from an individual who is under 21, that data will be deleted without delay and the associated account will be permanently closed.

Parents and guardians who believe that a minor may have registered a q98win account or provided personal data to the Platform are encouraged to contact q98win's support team immediately at [email protected] (plain text only — not a clickable link) so that appropriate action can be taken promptly.

q98win operates an online platform and as such may use service providers — including cloud infrastructure, game software providers, and fraud detection services — that are located outside Pakistan. Where personal data is transferred to a jurisdiction outside Pakistan in connection with these service providers, q98win takes steps to ensure that the transfer is conducted with appropriate safeguards including:

• Binding data processing agreements that impose data protection obligations on the recipient consistent with internationally recognised standards.
• Transfer to jurisdictions that provide a comparable level of data protection to that provided under q98win's obligations.
• Encryption of data in transit and at rest where technically feasible.

q98win does not transfer personal data to third parties in jurisdictions known to lack adequate data protection safeguards without applying the contractual and technical measures described above.

q98win implements a comprehensive set of technical and organisational security measures designed to protect your personal data from unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 128-bit SSL encryption for all data transmitted between Member devices and q98win's servers.
• Encryption of sensitive personal data at rest in q98win's database systems.
• Role-based access controls limiting q98win staff access to Member personal data on a strict need-to-know basis.
• Cryptographic hashing of account passwords — q98win staff cannot read your password; only you know it.
• Automated monitoring systems that detect and alert on unusual login patterns, multiple failed authentication attempts, and suspicious account activity.
• Regular security reviews and penetration testing of q98win's technical infrastructure.
• Incident response procedures that ensure prompt identification, containment, and notification in the event of a data breach where required by applicable law.

While q98win takes every reasonable precaution to protect your personal data, no internet-based system can guarantee absolute security. You also have an important role in protecting your own account data by maintaining strong, unique passwords, not sharing your q98win login credentials, and reporting any suspected unauthorised access to q98win's support team immediately.

The q98win platform may contain links to third-party websites or services — for example, links to responsible gaming resources. This Privacy Policy applies only to q98win's own platform and operations. q98win is not responsible for the privacy practices, data collection, or content of any third-party website or service. We encourage you to review the privacy policies of any external websites you visit through links from the q98win platform.

With your consent, q98win may send you marketing communications about promotions, bonuses, new game releases, PSL season offers, and other q98win news that may be of interest to you as a Pakistani player. You may withdraw your consent to marketing communications at any time by:

• Adjusting your communication preferences in your q98win account settings.
• Contacting q98win's support team via live chat and requesting removal from marketing communications.
• Using the unsubscribe link in any marketing email you receive from q98win.

Withdrawal of consent to marketing communications does not affect the lawfulness of processing carried out prior to withdrawal. Opting out of marketing communications does not affect your receipt of transactional or service-related communications — such as deposit confirmations, withdrawal receipts, account security alerts, and OTPs — which are necessary for the operation of your account and cannot be opted out of while your account remains active.

q98win reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable regulations, or the services we provide. The updated Privacy Policy will be published at q98win.net/privacy-policy with a revised effective date at the top of the document.

Where changes are material — meaning they significantly affect how your personal data is processed or the rights available to you — q98win will provide advance notice of at least 7 days before the changes take effect, by means of a prominent notice on the Platform and/or direct communication to your registered contact details.

Your continued use of q98win's services after the effective date of any updated Privacy Policy constitutes acceptance of the revised Policy. If you do not agree with the updated Privacy Policy, you must cease using q98win and may request account closure and deletion of your personal data subject to q98win's legal retention obligations as described in Section 8 of this Policy.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights described in Section 9, or wish to raise a complaint about q98win's data processing practices, please contact us through the following channels:

• Live Chat Support: Available 24/7 in Urdu and English through the q98win platform. The fastest channel for urgent data or privacy matters.
• Email: [email protected] (plain text — not a clickable link). Used for formal data rights requests and privacy complaints requiring a written record.
• FAQ: Our FAQ page contains answers to the most common questions about account management, payments, and privacy practices.

q98win aims to resolve all privacy-related queries and complaints promptly and transparently. Where you remain unsatisfied with q98win's response to a privacy complaint, you may have the right to escalate the matter to the relevant data protection or gaming regulatory authority in the applicable jurisdiction.